Terms & Conditions

General Provisions

Acceptance of Terms: By accessing or using our services, you confirm that you have read, understood, and agree to be bound by these Terms, as well as any additional guidelines, policies, or rules referenced herein. These Terms apply to all users, including individuals, businesses, and other entities.

Modification of Terms: Mahalakshmi Tele Services reserves the right to modify, update, or revise these Terms at any time with reasonable notice. Changes will be posted on our website, and your continued use of our services after such changes constitutes your acceptance of the revised Terms.

Compliance with Laws: Our services are provided in accordance with the Indian Telegraph Act of 1885, Telecom Regulatory Authority of India (TRAI) regulations, and other applicable laws. You agree to comply with all relevant laws and regulations when using our services.

Welcome to Mahalakshmi Tele Services . By accessing or using our services, including but not limited to our website, digital support solutions, business telecom solutions, and value-added services, you agree to be bound by the following Terms and Conditions. These Terms form a legally binding agreement between you and Mahalakshmi Tele Services. Please read them carefully before using our services. If you do not agree with these Terms, you are not authorized to use our services.

Service Provision

Service Description: Mahalakshmi Tele Services provides a range of telecommunications and digital solutions, including digital support, business telecom solutions (e.g., VoIP systems, high-speed internet, cloud-based communication tools), value-added services (e.g., cybersecurity features, data analytics), and community initiatives. Services are subject to availability and may vary based on your location and subscription plan.

Eligibility: To use our services, you must: Be a resident of India or an entity registered under Indian law. Provide accurate and verifiable information as required, including Proof of Identity (POI) and Proof of Address (POA) as per Department of Telecommunications (DoT) guidelines. For business services, provide relevant business registration documents. Be at least 18 years of age or have legal authority to enter into this agreement.

Service Activation: Services will be activated only upon submission of a valid Customer Application Form (CAF) or equivalent documentation, along with required POI and POA. We reserve the right to accept or reject any application at our discretion.

Service Availability: We strive to provide uninterrupted services but do not guarantee continuous availability. Services may be affected by maintenance, network issues, or force majeure events (e.g., natural disasters, regulatory changes). We are not liable for any loss or damage due to such interruptions.

Customer Responsibilities

Accurate Information: You are responsible for providing accurate, complete, and current information during registration and throughout your use of our services. Failure to provide accurate information may result in service suspension or termination.

Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized use or security breach.

Prohibited Uses: You agree not to use our services for: Illegal activities or violation of any applicable laws. Transmitting harmful, offensive, or unlawful content. Interfering with or disrupting our network or systems. Engaging in fraudulent activities or misuse of services.

Equipment: You are responsible for obtaining and maintaining any equipment or ancillary services (e.g., modems, hardware, software) needed to access our services. We are not liable for compatibility issues or equipment failures.

Charges and Payment

Fees and Tariffs: Charges for our services, including subscription fees, usage-based charges, and applicable taxes, will be communicated at the time of subscription. All charges are subject to change with reasonable notice.

Payment Terms: You agree to pay all charges promptly as per the agreed billing cycle. Payments must be made through approved methods (e.g., online payment, bank transfer). Late payments may incur penalties or service suspension.

Government Levies: All charges include applicable government taxes and levies, which may change as per regulatory updates.

Billing Disputes: Any disputes regarding charges must be reported within 30 days of the invoice date. Contact our customer support team at for resolution.